Finding the right IT consultant can be an overwhelming task. Experience, range of technical expertise, project management skills, and cost are all factors that must be weighed when making the correct decision. Cierra provides an extensive and through methodology presented in an easy to understand manner. Our focus is in bringing technology to the end-user with excellent customer service and superior technical expertise. We pride ourselves on maintaining a staff that is constantly updating their skills, certifications, and knowledge in emerging technologies. Cierra is available for all your IT consulting needs.
Cierra was one of the first BlackBerry resellers in the United States and has been reselling the BlackBerry solution since 1998. Cierra is a full service integration firm - we understand and can explain how the BlackBerry will interface with your current systems, the impact on your network and advantages for your company. To date, we have sold over 15,000 BlackBerrys...and have installed more BlackBerry Enterprise Servers than most of our competition have sold. Call Cierra, we truely are the BlackBerry Experts.
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ON-SITE SUPPORT

In today's economy, small to medium sized businesses are becoming more dependent on high tech networks to enable their company's to run smoother and stay competitive in their respective market. One problem that many of these companies run into is that there is a very large shortage of qualified IT personnel available in the market to support their network. Because of this shortage and the high demand, with these individuals come high price tags for employment. Most companies of this size simply can not afford the overhead of IT Personnel. This is where Cierra's Management Services become a valuable asset to your company.

By having a wide variety of talented staff on hand, Cierra can provide you with the support you need to improve availability and lower the operating cost of your Network and Systems. By utilizing our services, you'll improve day-to-day operations without hiring additional staff and typically at the fraction of the cost. Cierra's Management Services can be tailored to your specific needs:

Is your current staff overburdened with support requests? Are you starting a new project or need help finishing an existing one? Or could you simply use an extra body? Whether you're looking for full or part-time assistance; a Technician or a Senior Engineer; Cierra has the staff to fit your requirements. Our personnel are full-time employees of Cierra, not independent contractors, so you always receive professional, skilled, and reliable service.

Help Desk Support

Cierra's Help Desk Support is an available option when a client chooses either Remote Management Services or On-Site Support. With our Help Desk Support, you'll see immediate improvements: ranging from rapid problem resolution and greater employee satisfaction to long-term savings from improved service. Our Help Desk Support service includes:

Providing Level 1 support for all IBM AIX and Windows NT/2000 operating system software,        system utilities, and selected server software packages.
Providing Level 1 support for Windows 95/98/Professional and NT/2000 Workstation desktop        operating systems, and selected desktop application software packages.
Acting as an intermediary between multiple software vendors to resolve problems related to        software interaction

 


 






 
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