Finding the right IT consultant can be an overwhelming task. Experience, range of technical expertise, project management skills, and cost are all factors that must be weighed when making the correct decision. Cierra provides an extensive and through methodology presented in an easy to understand manner. Our focus is in bringing technology to the end-user with excellent customer service and superior technical expertise. We pride ourselves on maintaining a staff that is constantly updating their skills, certifications, and knowledge in emerging technologies. Cierra is available for all your IT consulting needs.
Cierra was one of the first BlackBerry resellers in the United States and has been reselling the BlackBerry solution since 1998. Cierra is a full service integration firm - we understand and can explain how the BlackBerry will interface with your current systems, the impact on your network and advantages for your company. To date, we have sold over 15,000 BlackBerrys...and have installed more BlackBerry Enterprise Servers than most of our competition have sold. Call Cierra, we truely are the BlackBerry Experts.
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DIAGNOSTICS & RECOVERY
Cierra Business Solutions provides clients with Systems Management solutions for the real-time enterprise. Once a monitoring solution or user identifies a problem, you can reduce time-to-recovery using in-depth diagnostic tools, reducing the skills required for troubleshooting, freeing valuable resources to focus on strategic projects, while a remediation team quickly solve system and application problems. Our Diagnostics & Recovery solutions:

Reduce time to detection to help minimize recovery time.
Enable on-demand monitoring for diagnostic data collection through single interface.
Identify top processes consuming valuable resources and alert for deteriorating conditions.
Perform system forensics quickly with real-time tools that speed problem diagnosis and resolution.

Cierra Business Solutions provides clients with high levels of visibility into their entire Infrastructure. We integrate NetIQ's AppManager Diagnostic Console extending the interface of NetIQ's AppManager Suite (AppManager) to include new capabilities for remotely diagnosing and resolving common problems on Windows computers. Many of the console's features are available in native Windows tools, but only when operating locally on the diagnosed computer and usually in a collection of disparate tools with limited integration. With AppManager Diagnostic Console, these capabilities are available remotely and integrated into a single application.

Cierra Business Solutions also integrates NetIQ's DiagnosticManager for SQL Server (DiagnosticManager) providing increased availability and faster time-to-recovery for database problems. With real-time status displays that organize SQL Server information into easy-to-understand, logical groupings, DiagnosticManager eases problem diagnosis and correction.
To ensure optimum performance, administrators need reliable SQL Server information. DiagnosticManager enables a quick and accurate response when users complain or automated monitoring tools indicate trouble. Whether you need to see real-time events or want data for long-term planning, this product helps you diagnose problems, identify unusual behavior and obtain the information to resolve issues.

For convergence diagnostics covering on all layers of the operational model, Cierra Business Solutions utilizes NetIQ’s Vivinet™ Diagnostics. Vivinet™ Diagnostics quickly pinpoints call quality problems in Voice over IP (VoIP) networks and explains why you are experiencing reduced call quality. The Vivinet Diagnostics software reduces the time needed to resolve voice quality issues and lessens the skills required for VoIP troubleshooting, in both pre-deployment and post-deployment environments. Though simple to use, Vivinet Diagnostics provides even experts with the data needed to troubleshoot complex VoIP problems in just minutes.

 
 
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